General

Why can I not add my booking to the calendar?
The problem may occur in the iOS version of the SportsNow app. The «Add to calendar» function opens the iOS operating system's event window for creati...
Fri, 7 Aug, 2020 at 2:17 PM
Why do I have to log in again?
There is a known iOS problem that some app data such as the login is deleted if the device has very little memory on the iPhone or iPad. So it helps to opti...
Fri, 7 Aug, 2020 at 2:20 PM
Why can't I book the class even though a place has become available?
All people on the waiting list are automatically notified as soon as a place becomes available for the desired class. It may happen that the place has alrea...
Fri, 7 Aug, 2020 at 2:22 PM
I get push messages twice. What can I do?
By default, push messages should only be sent and received once. However, if you receive push messages twice, follow these steps: In the SportsNow app, cl...
Fri, 7 Aug, 2020 at 2:30 PM
My credit card was charged, but the pass could not be purchased. What now?
Possibly a problem occurred when closing the booking. It is best to contact your studio directly with a screenshot or statement of the credit card charge. I...
Fri, 11 Sep, 2020 at 1:29 PM
Why does the booking not work when I pay with TWINT?
Often the reason is that the booking process has not been completed. After you have made the payment in the TWINT app, you have to return to SportsNow and f...
Fri, 11 Sep, 2020 at 7:31 AM
Paying with TWINT does not work. What is the problem?
By default, the reason is that the booking process has not been completely finished. After you have confirmed the payment in the TWINT app, you have to go b...
Mon, 2 Nov, 2020 at 12:09 PM
Kann ich mit einem Konto für mehrere Personen buchen?
It is not possible to use the same email address or account for several people, as the email address is used as the login for the account and must therefore...
Tue, 3 Nov, 2020 at 1:34 PM
Why does the video not appear?
To be able to load and watch the desired video, the following points should be ensured: You have a valid pass or have purchased the video (unless the vide...
Wed, 9 Dec, 2020 at 10:30 AM