If you have forgotten your password or would like to change it, you can reset it quickly and easily at any time.
Good to know
- If you are already logged in to your account, you can change your password directly in the settings. You can find out how to do this here in the instructions: Change your own password
- If you have password problems, you can also contact your studio directly. The studio can also help you at any time.
Step-by-step instructions
On the web
- Click on «Sign in» at the top right.
- Click on «Forgot your password?»
- Email: Enter your registered e-mail address.
- Click on «Reset password».
- You will receive a link by e-mail. Click on «Reset password now» in the e-mail.
- Confirm new password: Enter your new password.
- Repeat the password to avoid typing errors.
- Confirm with «Change password».
In the app
- Open the app and press «Sign in».
- Click on «Password forgotten?».
- E-mail: Enter your registered e-mail address.
- Click on «Reset password».
- You will receive a link by e-mail. In the e-mail, tap on «Reset password now».
- Confirm new password: Enter your new password.
- Repeat the password to avoid typing errors.
- Confirm the change with «Change password».